Tag Archives: Recruitment Consultant

Sales and Customer Service

I joined Atwood Tate in February 2018 and specialise in recruiting for Sales, Production, Production Editorial, Rights, Contracts, Project Management, Design, Distribution & Operations roles.  In this blog, I will be explaining jobs in Sales and Customer Service sectors within publishing.

Sales

What is a sales role in publishing?

Sales roles are diverse – from Sales Assistant, Sales Executive, Sales Representation roles which bring in new business to an Account Manager role looking after a designated group of client/company products, i.e an Account Manager for children titles in the US market for an international leading trade book publisher.  For sales roles, it is also usually divided into a specific list of titles and accounts: normal accounts (bookshops/direct customers) and special sales (supermarkets/retail stores/ wholesalers). 

What does a sales role involve?

Your job is to understand the front list titles, prepare new titles presentation, build and maintain relationships with customers/clients, represent your publisher and persuade your target audience to sell your titles or products.

What skills do you need to succeed in a sales role?

Communication and presentation skills. You need to be results and target driven and have a good head for numbers. Excellent negotiating skills are a must.  You will also need to keep up with latest market trends, observe the market, feed it back to your publisher and make strategic plans to keep the business going. 

Is there good progression in sales?

Sales roles are very diverse so they are always full of opportunity and progression.  You can make a lateral move or you move upwards and onwards.  The contacts and relationships you will build up throughout the years will also become one of you biggest assets when you look for a new opportunity – so make sure you stay in touch with everybody!

Customer Service

What is a customer service role?

Customer service is fundamentally a role to support the operations of a sales department.  You will update metadata on the company database, websites or other online platforms.  You will also handle queries from booksellers/clients/direct customers, issue invoice and follow up on the finances.  Other responsibilities may include logistics management, stock queries, and resolving problems.

What skills do you need in a customer service role?

As for the nature of the role, you will be a tech-savvy person.  Preparing sales materials for your colleagues, updating the database and processing orders will be your main duties so a good eye for detail, good communications skills and a high ability to solve problems will be essential.  

How do you progress in a sales/customer service role?

You can start as a Sales Coordinator and then move towards managing accounts and eventually overseeing a sales operations team.  Keep up with the latest technology and software, be an expert in what you do.  If you eventually wanted to have a fresh challenge, you could look into operations or project management roles.

If you have any questions about Sales or Customer Services roles in publishing, don’t hesitate to get in touch!

Clare Chan, Senior Publishing Recruitment Consultant

Tel:        0203 574 4428 Email: clarechan@atwoodtate.co.uk

Specialist areas: Sales, Production, Production Editorial, Rights, Contracts, Project Management, Design, Distribution & Operations roles.

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Consultant in the Hot Seat: Stephanie Hall


Stephanie has recently re-joined us at Atwood Tate after working as an internal recruiter at HarperCollins for four and a half years, managing all the recruitment across the different sites and at all levels. Stephanie worked at Atwood Tate from 2012-2014 and has returned to look after Editorial (non B2B & Professional); Production; Design and Operations outside London and the Home Counties.

What do you love about working in publishing?

I love the people, which is handy for being a recruiter! I consistently find the people in the industry to be interesting, friendly people. It can feel like quite an insular industry when you’re first starting out, but people are usually willing to chat and because people never seem to leave publishing once they’re in, you get to build great relationships with people over time. I have candidates that I placed in 2012 that I’m still in touch with!

What is your favourite book/play/poem or author?

I don’t have a favourite book anymore, I don’t think… I’ve probably read all of Judy Blume’s books several times each and find going back to them incredibly comforting, but if we’re judging favourite books by number of times read, at the moment it’s the That’s Not My… series. We’re currently very into locating and identifying our monkeys, dinosaurs, llamas, pirates and kittens at home. Otherwise, I’ve recently re-read Chimamanda Ngozi Adichie’s Dear Ijeawele,: A Feminist Manifesto in Fifteen Suggestions which I would highly recommend to anyone, not just parents. It has some brilliant suggestions on how to raise an inclusive and strong kid and all my friends now have a copy.

Who is your hero?

Frida Kahlo. I really admire her resilience and ability to turn any setback into something creative (and profitable!). She was all the things I want to be when I grow up: strong, brave, honest, successful in her own right, unashamedly feminist, generous with her time and most importantly, able to stomach a lot of tequila. I think I have better taste in husbands though!

If you could have a super power, what would it be?

The ability to control time – to pause it, speed it up, slow it down. I genuinely don’t understand anyone that would want a different power. I could pause time during the night to get more sleep or have a lie in, slow time down when I’m running late (I hate to be late!) and speed it up when time is dragging and I’m getting impatient. What more could you want?

If you could share a meal with anyone, who would it be?

Oprah. I think she’d be fascinating to talk to and would have some absolutely exceptional gossip about other people, as well as some really interesting experiences and incredible achievements of her own that I’d like to ask about. And if the conversation runs dry, we can chat about the episode of 30 Rock that she’s in, which is one of my favourites.

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The Art of Reading

The Atwood Tate 2019 Reading List, find out what is on our consultant’s bookshelves this year!

Helen Speedy, Associate Director

HHelen loves history books, and was given `Queens of Conquest’ as a Christmas present as she really enjoys Alison Weir! Helen appreciate’s Weir’s writing upon historical figures, to which there is limited information and these queens from the early Middle Ages sit within that category.

Helen will also be reading `Tombland’ by CJ Sansom, as she loved the earlier Shaedlake books. `Tombland’ is set in Norfolk, where Helen is from, spurring her on to read it even more!

Kathryn Flicker, Administrator & Social Media Coordinator

Kathryn will be reading `Call me by your name’ as she hasn’t yet watched the film and wants to get lost in the romance and setting of Italy through the written word.

Richard Yates, is again on Kathryn’s bookshelf with `Revolutionary Road’.

Having read `The Easter Parade’ and finding it mostly sad, but recommending to everyone she knows, Kathryn is ready for more Yates!

Faye Jones, Publishing Recruitment Consultant

Faye is obsessed with Alfred Hitchcock films and `The Woman in the Window’ is loosely inspired by Rear Window. Having heard such good things, Faye decided to add to her list!

Faye will also be reading `Catcher in the Rye’, a classic she hasn’t got round to yet. `This is going to hurt’ by Adam Kay has been on Faye’s read pile for a while and 2019 is the year!

Anna Slevin, Temps & Freelancers Administrator

Anna is planning to read `Lies Sleeping’ by Ben Aaronovitch and `The Wise Man’s Fear’ by Patrick Rothfuss. Both fiction, both falling into the fantasy camp, they are fun and compelling and make reading fun for Anna!

`The Gastronomical Me’ by M.F.K. Fisher is also on Anna’s bookshelf. Food essays are wonderful to read and delight the senses!

Parissa Bagheri, Trainee Publishing Recruitment Consultant

Parissa is currently reading `The World’s Wife’, after enjoying The Feminine Gospels and its extravagant metaphors, Parissa is reading a Duffy poem a day!

`Eleanor Oliphant is Completely Fine’, humorous and heavy hearted, Parissa is expecting to ride a roller coaster of emotions with this one!

Catherine Roney, Publishing Recruitment Consultant

Catherine is a huge fan of Liane Moriarty and can’t wait to get stuck into her latest book! Nine strangers in need of a break, a beautiful health and wellness retreat, what can go wrong?

If you enjoy warm, funny and family centred novels, indulge in some Liane Moriarty this year!

Karine Nicpon, Lead Consultant

Karine is planning to read `Chéri’ by Colette. Colette is a very famous French writer who Karine has never read, making 2019 the year!

The novel is written in French and English translations are available. A tale of unobtainable love, if you love romance, this is one for you!

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Welcome to the team Cat and Novia!

We are delighted to announce that we have two new team members! The team is very excited to welcome back Catherine Roney, (after some time out) Cat will be working on permanent roles in London and the Home Counties. The fabulous Novia Kingshott will be supporting Kellie Millar on the Temps/Freelancers desk as a Senior Publishing Recruitment Consultant.

                                                     Catherine Roney


Catherine first joined Atwood Tate after working for Octopus Publishing Group as an International Sales Executive. Responsible for selling International rights as well as supporting the International Sales team, Catherine has a keen understanding of the publishing industry. Originally from Western Australia and with a love of all things book-related, Catherine is excited to re-join the team after taking an extended maternity leave.

Catherine’s s focus at Atwood Tate will be in Marketing, Publicity, Product Management and Customer Service, covering all sectors in London, the Home Counties and East Anglia.

catherineroney@atwoodtate.co.uk 0203 574 4429

Novia Kingshott

Throughout her recruitment career, Novia has focused solely on temps as she loves the fast paced and urgency the temps recruitment process requires. Novia is very experienced in placing top notch candidates within healthcare, medical, government and legal fields. With a passion for publishing, Novia is looking forward to offering her 5 star customer service to candidates and clients alike.

Novia will be supporting Kellie Millar on the Temps/Freelancers desk as a Senior Publishing Recruitment Consultant.

NoviaKingshott@atwoodtate.co.uk 0203 574 4421

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Welcome to the team Parissa!

We are delighted to announce we have an amazing new trainee consultant, Parissa Bagheri! Parissa has joined our London office where she is learning the ropes before becoming a fully fledged Publishing Recruitment Consultant. Parissa is supporting Karine Nicpon on editorial in London and the Home Counties.

 

Parissa Bagheri

Parissa graduated earlier this year with a Masters with Distinction in English Literature, looking for a role in the publishing industry. Her interests include reading, writing, health and fitness and travel. She is currently reading Everything I know About Love by Dolly Alderton and her favourite film is Baz Luhrmann’s The Great Gatsby. Parissa joined Atwood Tate as a Trainee Recruitment Consultant in October 2018 where she works on Editorial roles in London and the Home Counties.

parissabagheri@atwoodtate.co.uk

0203 574 4431

See our Meet the Team page for more information and contact details for all our consultants.

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Consultant in the Hot Seat: Faye Jones

 

 

Which three books changed your life?

  1. 1984 by George Orwell – I read this book for my English Literature A Level and then went to see a theatre production of it and it blew my mind. Everyone in my family has read it and we will often say that situations in the news can be “very 1984”. This is the first book that changed the way I looked at surveillance and made me think about how we’re always being watched by someone!
  2. The Great Gatsby by F. Scott Fitzgerald – I read the Great Gatsby on holiday and managed to finish it in a couple of hours because I was hooked. I then went on to study it at Alevel before I read 1984 and it made me want to study English after I left school. I really enjoyed the Baz Luhrmann film adaptation as it’s quite true to the book but I would definitely choose the book over the film if I had to make a choice between the two.
  3. The Curious Incident of the Dog in the Night time by Mark Haddon – I didn’t think that I would enjoy this book when I first heard about it but it was another holiday read that I couldn’t put down. I love the way that the main characters thoughts are narrated and the story is fantastic. I really want to go and see the theatre adaptation of the book so hopefully I can book tickets to see it soon!

Who would you invite to your fantasy literary dinner?

  1. Roald Dahl – would love to pick his brain about what his books are inspired by and how his upbringing in Cardiff effected his writing.
  2. W H Auden – I absolutely love Auden’s poetry especially Miss Gee, I would just sit and listen to him read his poetry all day if I could.
  3. Jacqueline Wilson – I grew up reading all of Jacqueline Wilson’s books and would love to meet her in person.

What has been the highlight/s of the past year?

I graduated from university in July 2017 and while I was studying I went to weekly Lindyhop classes and became quite involved in the Swing Dance Society. It was sad leaving Reading after I graduated but luckily for me I got to move back 9 months later and started going back to Lindyhop classes straight away. I loved seeing my dance friends again and seeing how the beginners have improved while I was away.

If you could write ‘THE book’ on something, the definitive how-to guide on any subject, which topic would you choose.

If I had to write a book on anything it would be how to handle yourself in social dancing situations within partnered dances (if you can’t tell I really like social dancing). I think many beginners are worried about doing something wrong or stepping on another person’s feet but it is all about confidence! I would love to write a book that guided you through how to build up your confidence and eventually, ask a stranger to dance with you at an event.

True fact: My mother made me go to Ballet classes when I was 4 because I use to walk around on what I called my ‘tippy toes’ all day and everyone was worried that I would really hurt my feet.

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Industry Spotlight: STM Publishing

Welcome to Atwood Tate’s industry spotlight series, where we go behind the scenes of each of our recruitment desks to give you the scoop on working with Atwood Tate. This week Clare returns, focusing on roles in STM publishingSTM word cloud

 

What does ‘STM’ means in publishing?

STM publishing refers to scholarly, Scientific, Technical, Medical and professional publishers.  In Atwood Tate, we work with a wide range of publishers from academic and scientific publishers, learned societies, open-access publishers and professional bodies to reach out to publishing professionals.  The content is often journals or books based, for journals, there are open-access journals and subscription journals.

What will be the academic requirement?

The majority of roles we work on require a scientific degree.  It is not often that a Master’s or PhD is required but for senior editorial positions, especially working on a particular scientific subject, it is likely that a specific academic background will be needed. However, for roles that are more operational or with a strategic focus, companies might be more flexible on educational background.  Some candidates have, for example, an English degree who now work in a managerial STM publishing role so never say never!

What roles do we work on within STM publishing?

We work on roles from junior to senior level.  From Editorial or Publication Assistant, to middleweight Production Editor or Commissioning Editor; senior level Managing Editor or Publishing Operations Manager and so on.  STM publishing is a big area and it is full of potential to transfer your expertise.

Is there good progression in STM Publishing?

STM publishing is fast growing and blooming quickly so there will definitely be good progression.  Through working with different portfolio of journals and academia, you will grow your network and gain a wider knowledge of STM publishing.  Currently, a lot of STM publishers are expanding and restructuring so there are definitely opportunities to grow your career in the field.

If you are looking for a job in STM Publishing, get in touch with Clare at clarechan@atwoodtate.co.uk.

Atwood Tate is a member of ALPSP (The Association of Learned and Professional Society Publishers).

Keep an eye out for ScholarlySocial @ScholarlySocial which has networking meetings.

 

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Administrator in the Hot Seat: Anna Slevin

If you could write ‘THE book’ on something, the definitive how-to guide on any subject, which topic would you choose?

This is also my one true fact to share but I wrote 6,000 words about cinnamon instead of a dissertation for my degree! It wasn’t definitive so I’d quite like to go back and do that someday. (It was a choice between cinnamon or coffee at the time but I didn’t want to end up hating coffee!)

What three books changed your life?

First Test by Tamora Pierce

Where a girl didn’t have to pretend to be a boy to do what she wanted! (Tamora Pierce started in the eighties and is having a revival at the moment) It didn’t so much change my life as shape it from the start because my mum read it to me when I was about six I think.

The Corfu Trilogy by Gerald Durrell

(Slightly cheating I know but I only picked it up because it was so thick!) This autobiography melded fact and storytelling the point where I went off and wrote about cinnamon and studied Creative Nonfiction later. It’s been adapted into several television productions each different from the last. It showed me that real life can be as interesting as fiction and imagination can be applied to everything. Even slugs.

Kitchen by Banana Yoshimoto

I often give people the impression that I only read longer books or sprawling series, this isn’t entirely true because of this book. The amount of foreign literature in translation on British shelves is minimal – this is criminal. Kitchen is two novellas by a Japanese author that were somehow mainstream enough to be in English at my local library. Novellas are often underrated or undervalued, unfortunately they cost almost the same as much lengthier paperbacks. But some stories should be a certain length. Some stories need a certain style, a certain pace. Some stories are specific and individual and particular. But resonate. I now actively look for shorter fiction and translations.

If you were given the chance to have one superpower from any book/comic character, what would you have?

 Walking between worlds. It’s something of a theme in Diana Wynne Jones from her nine-lived enchanters with the title Chrestomanci to Howl of the Moving Castle fame (the film is very different! In the book he’s actually Howell Jenkins from Wales in our world) and in Homeward Bounders while in The Merlin Conspiracy there is confusion with multiple Earths…

The way it can mean so many different things even to one author strikes me as something special. It normally makes the character appreciate the world they come from or find one they prefer! I like the idea of seeing how different societies function and being able to choose for myself, much like a good book…

Bonus Question

Who would you invite (and why) to your fantasy literary dinner party?

There’s a saying: “never meet your heroes” and a lot of the best characters can be very obnoxious… I’m actually reading The Immortal Dinner at the moment with Keats and Wordsworth in appearance but Wordsworth sounds like a very difficult guest at times!

Do you invite characters or authors? What would they eat? Does Bob Dylan count, having won the Nobel Prize? If this is a fantasy literary dinner party I would invite my dad and Bob Dylan to talk to each other because my dad would love that, and William Morris; I would invite my mum and Margaret Drabble because she introduced me to her, and Eric Hobsbawm; and I would quietly slip out the back door and ask my parents about it later as an after-party. I don’t know who would be making the food. My parents introduced me to literature for which I can never thank them enough so I think I’d rather they get the opportunity and I know I would have no regrets, facilitation being the better part of valour.

 

 

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Oxford Publishing Society: 21st Century Publishing Careers

On Thursday we attended the OPuS Event Careers in 21st century publishing at Oxford Brookes University. The event featured three speakers from a wide range of companies who talked through their own specific work experience path. The event aimed to answer questions on the ease of progressing and moving around in publishing, what key elements are needed to build your career and the possibility of finding success outside traditional publishing companies.

Faye & Alison and Oxford Publishing Society

 

Ian Campsall, Product Manager for The Science Direct Article Page at Elsevier

Ian completed the Oxford Brookes MA as he wanted to change careers. He completed an internship at John Wiley and then applied for the position of Digital Publishing Executive at Wiley, he then moved into product management for mobile platforms. He is now Product Management for Elsevier working on The Science Direct Article page.

Aaron O’Dowling-Keane, Sales and Marketing Manager at Sherlock: The Game is Now

Aaron also studied the MA in Publishing at Oxford Brookes and completed internships at OUP and the International Labour Office in Geneva. Her first role in publishing was for a small African Publisher in Oxford, she then moved away from publishing into crowdfunding, then story led interactive games and is now a Sales and Marketing Manager for a Sherlock themed escape room.

Saskia Watts, Marketing Specialist, VitalSource (Ingram)

After completing her MA in Publishing at Oxford Brookes, Saskia worked for Lightening Source as a marketing coordinator and she is now a marketing specialist for Ingram Vital Source.

Here are some interesting tips from the evening:
• Take risks
• Technology is everything and digital skills are important
• Organisation is key
• Talk to your company about career development opportunities
• Soft skills are vital
• Feedback is a good thing, use constructive feedback to improve
• Recognise that publishing is all about collaboration
• Take Risks, if the role does not suit you and you are not happy move on
• Be curious and talk to everyone, get to know people from different places
• Try everything and do everything, volunteer at university events, join societies like OPuS, SYP
• Create the role that you want
• Adapt and be flexible and keep learning

Useful links:
Oxford Publishing Society, OPuS: http://oxfordpublishingsociety.org/
SYP (Society of Young Publishers): https://thesyp.org.uk/

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B2B Job Focus: Market Reporters

Do you remember our article about B2B reporters? Today we will look at a specific category of journalists: Market Reporters!

Market Reporters

Market reporters (or Pricing/Price Reporters) are journalists with distinct duties. They assess commodities prices and write market commentaries and news on specific markets.

Commodities are substances or products that can be traded. Single commodities markets include metals (gold, zinc, steel), energy (fuel oil, natural gas) or agriculture (rice, wheat, corn).

Market reporters talk to trader and investors to establish a list of prices, either on a daily or weekly basis. They also need to develop solid relationship with commodity analysts, forecasters, financial planners and company CEOs and expand and maintain this network.

Investors rely on market reporters for information about what to buy, sell or hold. As their analysis has an impact on the stock market, these journalists can be influential. They need a great deal of diplomacy as well as resilience and communication skills.

Typical duties

Market reporters are expected to:

  • Develop an expertise of their industry, build strong contacts within it and attend relevant conferences, meeting and events
  • Assess prices and write commentaries and news about the industry
  • Interview professionals and travel when required to attend meetings
  • Keep up to date and report on foreign markets
  • Have a good head for numbers and be meticulous with the data they collect

Background

Our clients are open to graduates with the following degrees:

  • Journalism
  • Finance
  • Business
  • Economics.

Of course, employers will expect you to have excellent writing and numerical skills. For senior positions, a relevant track record in the industry is necessary.

This article was the last of our series on B2B Job Focus, we hope you enjoyed it!

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